Privacy Policy

We are serious about protecting the privacy of our users, which comprise Travelers (who are seeking a property to rent) and Advertisers (who offer such properties on the website). We use information collected about you only as permitted in this Privacy Policy. This is our privacy policy, but please be aware that should you follow a link to another Web site, you are no longer covered by this policy. It's a good idea to understand the privacy policy of any Website before sharing personal information with it.
Your personal data (also referred to as personal information) - that is, data that identifies you, or from which you are identifiable - will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us. Personal data contributed by or collected from users on our website may be stored and processed in Spain  or any other country in the European Union or USA in which we or our affiliates, subsidiaries or agents maintain facilities, and by using our website, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it, and that you consent to any such transfer of information outside of your country. These countries may not have similar data protection laws to those that apply in the European Union (EU). However, if we transfer your personal data outside of the EU in this way, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

In general, we use the information we collect about you to help our Advertisers provide accommodation solutions to users and travelers of our website, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts. When you visit, register or use the services on our website, you may be asked to provide certain information about yourself, including your name and your contact details. Advertisers can update their information and change settings on their 'Home Owner Account' page once they signed in. We may also collect information about your use of our website as well as information about you from the emails or letters sent to you. Finally, we may collect information about your property and the type of property you wish to rent. Your information will enable us to provide you with access to all parts of our website and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features. At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning renting of a property or transaction, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and in the case of a Advertiser property listing, a method of payment. You may also contribute personal data to us at other times, such as when registering on our website.

Your personal data will be used to provide and promote the Site, to process payments members make to us, to provide user support, and for other purposes referred to in this Privacy Policy and the Website Terms and Conditions.

We will also use the personal data users provide to us to contact the user from time to time with critical user or service updates, and to send other messages that are integral to the service we provide on the Site. If you have an account on the website, we must always be able to e-mail you operational information about your account and your use of our services.

Your personal information is not shared with third parties, except: 1) in the case of special promotions by us, or one of our partners, about which you've requested to be notified; 2) where a third party performs services on our behalf and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey for example); and 3) our Affiliates, but only for the purpose of performing this Agreement.

In the event that we or the Site are acquired by a third party, your personal information may be transferred to any such acquirer. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our website or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please contact us.

As a member of the website, you will receive our newsletters, which is an integral part of the service we provide. Traveler users of the website will be given the option to receive our "Traveler" newsletter when they registered with us. Users may cancel their subscription to these newsletters at any time.

Surveys are another method by which we gather information about our users. From time to time, we request users input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our service.

Website users may send enquiries to Advertiser via clickable links on all website property listings. If you choose to send an enquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the Advertiser in question so that they might reply directly to you. If you call the Advertiser, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. These enquiries are both sent to the individual Advertiser you selected and retained by us. The resulting enquiry is available for review only by the Advertiser to whom they were initially addressed and to our customer service employees, who may be asked by Advertiser for their past enquiry information. While the content of these enquiries is not shared with any other party, the website may, from time to time, use third party e-mail servers to send and track receipt of the enquiry e-mails, and analyze the pattern of enquiry usage reported by these third party tracking systems.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:

a. to protect against unauthorized access to your use of the Website
b. to ensure no-one else uses the Website while the user's machine is "logged on" to the Website service
c. to log off or exit from the Website when not using it
d. where relevant, to keep his/her password or other access information secret

All personal information is stored on a secure server. We do not store credit card numbers or related identifying information on any website server. All such information is stored by our credit card processing provider, on their secured servers, and is protected via its proprietary methods. Please remember that many services and transactions are performed by our business partners. Our privacy policy and our security or common practices do not apply to other companies.

A "cookie" is a small piece of information sent by a Web server to store in a Web browser so that it can later be read back from that browser. We may use cookies to store some personal preferences for your future visits. Cookies allow us to recognize you more quickly; therefore, your time spent on our site can be more personalized and productive. You'll find that cookies are an industry standard and are used at most major Web sites in much the same way we use them here at our website.

We use third-party website usage tracking companies to analyze your website visit or to conduct surveys. In the course of serving our pages, these third parties may place or recognize a unique "cookie" on your browser. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to the website and other Websites in order to help us understand how to serve you better.

We also use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. When you view a web page on our website that contains advertising provided by one of these third parties, the service provider may place a cookie on or retrieve a cookie from your computer if you have not disabled your browser from receiving cookies.

As indicated above, we may work with other companies who place cookies our website. These companies help operate our website and provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personal information using cookies on our website.

We allow our users the option to change or modify information previously provided. This may be done through the following methods:
email us at: support@holidayrentalweb.com or Contact us online

You may opt-out of receiving marketing communications from us by the following means:
email us at: support@holidayrentalweb.com, Contact us online or Follow the instructions included in each communication or newsletter and Use the unsubscribe function

We reserve the right to change this Privacy Policy from time to time, and post the new version on the website.

We reserve the right to use and share information concerning our Advertisers, including your IP address, with law enforcement authorities and/or other companies in the same industry as us for the purpose of fraud prevention and to disclose your information to any new owner or partner should we enter into a sale/merger with another business entity. We may use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or email. We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.