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"I think Holiday Rental Web is great offering a wide choice of accommodation everywhere. It is also very clear for the customer as far as the rates are concerned."
Caterina Caloni
Holiday Home Owner - Greece
Contact Info:
- Opening hours:
-
- Monday to Saturday: 09:00 - 19:00 (CET)
- Sunday: 11:00 - 16:00 (CET)
- Customer Service by phone:
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- United Kingdom:
+44 208 133 8571 - Spain:
+34 616 34 66 84
- United Kingdom:
- Customer Service by Email:
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- contact@holidayrentalweb.com
- Skype: holidayrentalweb
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Holiday Rental FAQ
Advertising With Holiday Rental Web
Answers To Frequently Asked Questions (FAQs)
On this page please find answers to Frequently Asked Questions about advertising your holiday property with Holiday Rental Web, including placing holiday rental adverts, dealing with customer enquiries and advice on follow up marketing.
Please identify your question from the list below and click on the link to reveal the answer.
If you cannot find your question or you need further information, then please contact us.
FAQ Guide
1. Advertising your property
· How much does it cost to advertise my holiday home?
199 € for 12 months advertising
· Why do I need to advertise my holiday home with Holiday Rental Web?
By advertising your holiday home with us you are giving your holiday home the maximum exposure in order to put it out there in front of potentially hundreds of thousands of holidaymakers just looking for their next holiday accommodation online. In our experience advertising your holiday rental online using a service like ours is the most effective form of advertising.
· What do I need in order to advertise my holiday home?
Up to 20 quality digital pictures of the property, a good description of the property including all of its features, local activities and as much information as possible to attract potential customers to your property. You will also need an email address and telephone number that customers can use to contact you with enquiries or to book. The more contact information that you include the less chance there is of you missing an enquiry or booking.
· Can I advertise my ad on my own private website?
Yes. Just place a link to your own personal website with your property advert.
· Where will potential customers see my property?
Holidaymakers will see your advert on the search engines for rent. Every effort is made to ensure that we stay on top of the rankings in the search engines and we also continue to advertise in media publications abroad.
· I’m a property manager/letting agent, can I advertise on this site?
Yes you can but you must make the enquirer aware that you are acting on behalf of the owner.
2. Managing your advert and photoґs
· How do I advertise my holiday home with you?
It’s easy to advertise your holiday home with us. You simply register on our site, choose your username and password, enter your property description, images, map location, availability and rates. Then once done, your property is active and live on the site immediately.
· Can I change my advert after initially placing the ad?
Yes, you are in full control of your home advert. Simply log in to the website using your provided login details. You can then modify your property completely including the images, description and availability but must reflect the initial property advertised. We reserve the right to remove any ad that has been modified to reflect a different property entirely.
· How can I improve the performance of my adverts?
It’s crucial that you include as much information as possible when placing your adverts. Make sure that information such as local area info, property facilities and description of the property are as accurate as possible. You need to be honest with potential renters. If the holiday rental is not suitable for the disabled do not state in your advert that it is. If it is 1 hour from the nearest airport do not say that it is 20 minutes away. At the same time you need to sell the features and benefits of your holiday home in order to attract as many people as possible. If you mislead your customers you are losing a great opportunity to get repeat business as well as referrals from every customer.
· How many photos can I add to my personal website?
Up to 20 photos. The best way is to add as many as possible but choose those that look the best. Photos to be shown are one of your most important selling point.
· Once I have finished my advert, how long will it take to become live?
Depending on when you request the activation and payment in full is done. We aim to activate each advert within 24 hours from receiving the payment.
· Can I change my property details in the future?
Property details can be changed at anytime in the advertiser/owner control panel.
· Can I change my contact details in the future?
Contact details can be changed at anytime in the advertiser/owner control panel.
· What kind of photos must I use and what format?
The photos need to be in *.jpg, *.jpe, *.jpeg, *.png, or *.gif format, with a maximum size of 1Mb for each one.
· Can you advise me on what kind of photos to show and how to present them correctly?
With us you have the ability to upload up to 20 digital photos of your holiday rental. It’s important that you allow them to sell the property to Travelers effectively. The old saying "A picture paints a thousand words" is quite true. We suggest getting a mixture of photos including the inside and outside of the property. For example, shots of the pool, gardens, bedrooms, living area and bathrooms. The most important thing is that they are taken in good light and that they make your holiday rental as attractive and as inviting as possible.
· What happens if someone would like to make a booking?
All bookings and enquiries are done directly with the owner. There is no middle man involved what so ever. If a holidaymaker uses the contact form on your advert, an email will go directly to you. You will also have the ability to list all of your contact phone numbers so that a potential customer can call you direct.
· I see that you have "Last Minute Deals" on the website. What’s all that about?
Our "Last Minute Deals" rentals appear on the website and give your property even great prominence. For just 20 Ђ per month you can list your property as a "Last Minute Deals". Or you may prefer to have exclusive rights to the main paghe listings where your home is located for the price of 60 Ђ per month but exposure is obviously far greater.
3. Troubleshooter
· Why can’t I log in to the owners area?
Firstly, make sure that you do not have CAPS LOCK on when typing in your username and password as these are case sensitive. You also need to check to make sure you have entered your password in correctly. If you are unsure you can click the "Request Password" link on our login page. You will then be emailed your password so that you may log in again. If you are still experiencing problems, please use our contact page to inform us of any issues that you have and we will respond promptly to rectify things for you.
· You don’t appear to have my region/area listed?
If our database does not currently list your region/area details, please email us and we will add it to our database.
· I have activated my account, but when I log in - it says it is not activated?
This is due to your browser settings. Try enabling Cookies (On IE you should find this under TOOLS, INTERNET OPTIONS and the PRIVACY TAB). Alternatively try setting your browser security settings lower.
· I have forgotten my password – what do I do?
Request the password by doing the “forgot your password” link and you will receive the new password in a few minutes.
· Why have I not received an e-mail confirming my activation?
Please check your Junk or Spam Folder.
· My e-mail is wrong – what should I do?
· Why are recent updates to my advertisement not visible on the Internet?
When you make changes to the text and rental prices of your advertisement, you must make sure you have saved those changes. Updates to your advertisement and availability calendar are live immediately.
· Do you have an example of Booking Procedures/Contracts?
Booking procedures and contracts vary from owner to owner. The following guidelines are designed to give an idea of the booking process and what should be included in any e-mails or booking forms that you send out. It will vary from owner to owner – this is just a brief guide:
· Responding to an enquiry:
As soon as you receive an enquiry, answer immediately to let the Traveler know whether you have availability for their preferred dates and, if so, verify the cost. Answer any questions that they may have and let them know that you look forward to hearing from them.
· Booking Conditions:
When a request for a booking is made, reply immediately to confirm that the dates will be held pending receipt of their booking deposit (5 – 7 days). Include with this e-mail, details of your booking conditions and say that payment of the deposit constitutes acceptance of the booking conditions.
· The following information should be included:
Amount of deposit required if making a booking (and whether this is non refundable).
When balance of payment is due (usually 6 weeks prior to arrival)
Security deposits to be paid on arrival (if you wish to take a breakage deposit).
Cancellation refunds – what are your policies
Here is an example:
Up to 6 weeks – no cancellation charge
3-4 weeks – 50% of rate refunded
1-2 weeks – 25% of rate refunded
Less than 2 weeks – no refund
· What is supplied in the rental price:
Confirm what is and what is not included in the rental price,- Electricity, water, linen, towels etc.
· Arrival and departure times:
Confirm the arrival and departure dates and specific times.
· Payment:
Confirm the payment and send you bank details for the transfer:
The name of your Bank
Swift Code
Sort Code
Account Number
Account Name
Your address and Contact tel. number
· Booking Confirmation:
Once a booking has been confirmed and you have received the booking deposit, send a letter or e-mail of confirmation/receipt of payment to the guest. Thank them for their deposit and confirm the dates of their booking. Give them a brief reminder of the booking conditions (balance due, cancellation charges). Tell them that directions to the property and key arrangements will be sent when the balance of payment has been received.
· Request for Balance:
About 7-8 weeks before the arrival date of your holiday guests send a reminder e-mail that the balance of the rental is due. Provide bank details again.
· Receipt of Balance:
- Confirm receipt of the full rental balance.
- Ask the guests for their approximate arrival time. Remind them of what the earliest arrival time is and explain that arrival before this time may not be possible as the property needs to be cleaned and prepared for them.
- Give the full address of the property and directions from the airport, channel port or nearest major town.
- Let them know how they gain access to the property, where the key is held or who will greet them and show them around.
- Provide a telephone number that the guests can call should they be delayed in their arrival time (make sure that provision is in place for this – flights can sometimes be delayed by hours).
- Let them know if a Welcome Pack of basic food/water/milk is provided.
· Guest Notes:
Compile a useful guide for your guests to include property details/instructions, places to visit, local restaurants, etc. A file with plastic wallets is ideal for this. Include:
- Welcome!
- The full address and telephone number of the property itself.
- Telephone numbers for doctor, hospital, police.
- A local contact number for reporting any problems to do with the property, breakdown of any equipment, etc.
- How to use the kitchen appliances, washing machine, dishwasher, hot water, heating, air conditioning, TV/video, etc.
- Garbage disposal, where this should be taken and when.
- Directions to local shops, cafes, bars, restaurants. If you can recommend any of these it would be very helpful to your guests.
- Opening times of supermarkets.
- Best beaches
- Places to visit
- Activities – water sports, tennis, golf, etc.
· After the Holiday:
Send a letter/e-mail to find out whether they enjoyed their holiday. You could also ask them if they have any comments or suggestions on anything that could be improved. Provide them with the link of your holiday home and ask them to write their comments, experience and feedback. Finish by saying that you hope to welcome them back again in the future.
4. Help and Support
· How can I contact Holiday Rental Web if I need help?
We are always here to answer any questions that you may have or resolve any issues that you are experiencing. You can contact us 24 hrs a day using our contacts page or send an email to: hsupport@holidayrentalweb.com Alternatively you may call us on 00359 886 501 876 and we will endeavor to answer your query immediately.
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